Characteristics of Excellent Companies

● The authors identified eight characteristics of excellent enterprises. Specially, these firms
• were oriented toward action
• learn about the needs of their customers
• promoted managerial autonomy and entrepreneurship
• achieved productivity by paying close attention to the needs of their people
• were driven by a company philosophy often based on the values of their leaders
• focused on the business they knew best
• had a simple organization structure with a lean staff
• were centralized as well as decentralized, dependeneing on appropriateness.
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Fundamentals of Management : Introduction [BBA 2305]